Delivery

1. Returns and Refunds Policy

All refunds are valid for 30 days from the date you receive your package. If 30 days have passed since receiving your package, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Refund

To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. A refund will be issued back to the same form of payment used.

• Refunds to Credit/Debit Cards: Please note that the refund may take 5-10 business days to process and reflect in your account.
• Refunds for Purchases Made with Loyalty Points: Purchases made with Loyalty Points will be refunded back to your Loyalty Points balance, which can be used immediately.

3. How to Initiate a Return

To initiate a return, please contact us via our contact form or email us at admin@buykoreanginseng.com with your Order Number and details of the specific products you wish to return. If your return is eligible, we’ll send you a return shipping label and provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Quality-Related Returns

We stand behind the quality of our products. If you believe your product has a quality-related issue, please contact our Customer Service department at admin@buykoreanginseng.com with your order number and any additional relevant information. We will evaluate your request and proceed accordingly.

5. Frequently Asked Questions (FAQ) for Return Terms & Conditions

• What if I received a damaged item in transit?

  • If you received a product that was damaged during transit, please contact us within 14 days of receiving the package. Take photos of the issue and email them along with an explanation to admin@buykoreanginseng.com.
  • Important: Do not touch or consume the damaged item, as broken bottles can lead to serious injuries. BuykoreanGinseng.com is not liable for any damage or injury resulting from attempts to handle or consume damaged items.

• What if I never received the package?

  • If you haven't received your package, we recommend first checking with your neighbors to see if it was delivered to the wrong address. If you still cannot locate your package, please contact our customer service department at admin@buykoreanginseng.com, and we will assist you in resolving the issue.

• When will I get my refund?

  • Refunds will be processed once the returned items are received and inspected. Please be aware that this process may take some time.

6. Right to Refuse Returns

We reserve the right to refuse return requests on a case-by-case basis. This may include, but is not limited to, situations where:

• The returned item is not in its original condition.
• The item was damaged due to misuse or mishandling by the customer.
• The return request is made after the 30-day return window has expired.
• The product was purchased during a clearance sale or as a final sale item, where returns are not accepted.

We strive to be fair and transparent in our return policies, but we also need to ensure that the products returned to us are in a condition that allows them to be resold.

7. Non-Returnable Items

Certain items are not eligible for returns, including:

• Products that have been opened or used.
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery.

8. Exchange Policy

If you need to exchange a product for the same item due to damage or defect, please contact us at admin@buykoreanginseng.com with your order details. If the exchange is approved, we will provide instructions on how to return the defective product and ship out a replacement.

9. Shipping Costs for Returns

• Korean Returns: If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
• Other Returns: For other return reasons, you will be responsible for the return shipping costs. Shipping costs are non-refundable.

10. Refund Processing

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

• Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
• Rejected Refunds: If your return is rejected, we will notify you via email with the reason for rejection.

11. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at admin@buykoreanginseng.com.

12. International Returns

Please note that international customers will be responsible for return shipping fees and any customs duties or taxes associated with the return. Returns should be sent via a trackable method, and a return authorization must be obtained before shipping.

13. Contact Information

For any questions regarding your return or refund, please contact us at:

Email: admin@buykoreanginseng.com

14. Customs Duties, Incorrect Address, and Return Responsibility

Customs Clearance Responsibilities:
All customs duties, import taxes, VAT, and any additional fees imposed by your local customs authority are the full responsibility of the customer. Before placing your order, please review your country’s import regulations for red ginseng and other dietary supplements. If a package is held, delayed, or rejected by customs due to the customer's failure to comply with local laws or to pay the required duties, we will not issue a refund.

Incorrect Address or Delivery Failure:
It is the customer’s responsibility to ensure that the shipping address is entered accurately and completely. If a package is returned to us due to an incorrect or incomplete address, refusal to accept the package, or multiple failed delivery attempts, the customer will be responsible for all shipping and return shipping costs.
Refunds will NOT be issued in such cases, as we incur financial loss from both the original shipping and the return.

Note:
When your package is shipped, the full delivery cost is incurred immediately. If the package is returned, this cost is not recoverable and must be borne by the customer. For this reason, we strongly advise reviewing your shipping address and local customs policies before completing your order.